support.spectralogic.comSpectraGuard Support Portal

SpectraGuard Support Portal Logged as Logout Login Register now All KB Articles Blog Posts PDFs Videos Search Documentations User Guides Compatibility Information Using the Support Portal Technical Training Technical Training Instructor-Led Training Services & Contracts Services & Contracts SpectraGuard Support Offerings Professional Services Product Relocation RMA Information Storage Crisis Lifeline Warranty Statement Master Services Agreement End User License Agreement Media Guarantee Disk Systems Supportable Lifespan Policy Downloads Device Drivers Spectra Logic Using the Support Portal Visit this document to learn how to navigate through the Spectra support portal. Software & Drivers Visit this section for currently released software and firmware versions for our products. To download any of these software or firmware package files, sign in to your Support portal account or you can create an account if you haven’t done so already Knowledge Base Sign up for a Spectra® support portal account for access to our Knowledge Base. Learn about the latest software releases, find answers to your questions, and learn how to get the most out of your Spectra Logic products. Documentation User guides and compatibility matrices for our products are available in the Documentation section. Once you are logged into the portal, you’ll also have access to release notes, service procedure documentation, and the SpectraGuard support blog. Support Contact Info Spectra’s technical support organization is staffed 24x7. Open a support incident through the support portal or, for urgent issues, call us! Escalation Guidelines PDF U.S. and Canada: 1.800.227.4637 or 303.449.0160 Europe: 44 (0) 870.112.2185 Deutschland: 49 (0) 6028.9796.507 Australia: 1.800.452.137 or 1.303.449.0160 Mexico, Central/South America, Asia, New Zealand, Africa, Middle East: 1.303.449.0160 Contact information for all countries Note: 24x7 telephone assistance requires an active 24x7 maintenance contract with Spectra Logic. All customer under Basic level support should contact the U.S. and Canada number. Spectra Logic Page Contact Us Legal Privacy Copyright © 2023 All rights...